Yikes, that UK/EU/World shipping is a LOT. What's up with that?
To all our UK/EU backers, and backers around the world, we hear you. Currently, our only distribution center is based in the US; know that addressing those steep global shipping prices is priority #1 for us.
To that end, we’re working with some colleagues familiar with distribution centers in the UK/EU and elsewhere so we can fulfill those orders for less than the price we’ve got listed now. Stick around: we’ll get a distribution center pinned down before the campaign is finished, and let you all know as soon as we do so.
Last updated: April 08, 2019 17:18
What does 'include a pilot/faction' name mean for the Iconic tiers and above?
If you backed at one of these tiers, we’ll ask you to give us a name and a brief description of your faction or pilot after the campaign concludes. We’ll find a home for that name and possibly a little flavor in the book based on your description, then tell you where we included it. Likely places will be in examples of play, captions for images, flavor text, or the NPC section.
Last updated: April 15, 2019 07:46
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.